Add a SIP Phone

Scope:

Users in the system may own one or more SIP devices. These devices can be configured to ring together or separately according to the User’s Answering Rules. In order to link a SIP device to a User’s extension, you must add a SIP Phone to that User’s profile.

Requirements:

• Office Manager Access to Manager Portal
• Make and model of SIP phone (Optional)
• MAC address of SIP phone (Optional)

NOTE: There is a maximum of 5 devices per user

Add a Device

1. Using any browser log into the manager portal
2. Click on Users
3. On the line with the user’s name click on the Edit icon at the right and then click on Phones
4. Click Add Phone
5. If you are adding an additional device, you will need to enter a suffix. Simply select any letter in the alphabet that is not already in use.

Note that the following suffixes are reserved for system use: m, t, tm
6. For softphones & manually registered devices, just click Add, leaving all fields blank
For provisioned devices:

• Model: Select the Make & Model of your device
• MAC Address: Enter the MAC Address of your device
  NOTE: This can typically be found on a sticker on the back of the phone.
• Line Number: 1
  

7. To view the registration information for a softphone or manually registered phone, edit the newly created device and note the Domain/Proxy, Outbound Proxy, Username, and Password
   

[calling device](https://docs.servantvoice.cloud/articles/hardware-software/add-a-sip-phone/contact-us##search%5Fquery=calling device) [sip phone](https://docs.servantvoice.cloud/articles/hardware-software/add-a-sip-phone/contact-us##search%5Fquery=sip phone)