Delete Voicemail Messages

Scope

Intended Audience: All Users

The following steps will show how to delete voicemail messages via the portal.

Requirements

• Access to Manager Portal

For Basic Users

1. Log in to the portal
2. Click on the Messages button on the top
3. Navigate to the message you want to be deleted and on the right-hand side click the Red X to delete the message

For Office Manager Users and Above

1. Log in to the manager portal
2. Click on the Users button on the top
3. Navigate to the User wanting to clear the VM messages and on the right-hand side click on the Pencil Icon and then the Voicemail option
   
4. Navigate down to the Number of Messages and click on Clear Messages to delete all the voicemail messages for that user.
   NOTE: The Number Of Messages does hold fax messages and voicemails. Clearing the messages will delete both voicemails and faxes assigned to this user.
   

[purge messages](https://docs.servantvoice.cloud/articles/voicemail/delete-voicemail-messages/contact-us##search%5Fquery=purge messages) [erase voicemail](https://docs.servantvoice.cloud/articles/voicemail/delete-voicemail-messages/contact-us##search%5Fquery=erase voicemail)